Questions and Answers

What period of time are bookings accepted for? I take bookings for 1 day upwards What happens when I book you for the first time? I always do a free consultation visit. Here I meet you and your cat/s and make notes on their routine, likes and dislikes and a few forms need to be filled in. This is an ideal time to chat with me about any concerns you have. I do prefer to do this visit as close to your holiday as possible. This way your cat/s will remember me and things are still very fresh in my mind. Your booking will be pencilled in my diary until the consultation visit where dates and times can be confirmed and finalised. Please remember at the consultation visit I will need a spare house key and 25% deposit. The deposit is non refundable. I then send a confirmation letter to your home confirming all the details. What about future bookings For future bookings no consultation visit is needed as I keep all information on file. Just email/phone/text me with the dates you need me. Always make sure I reply to confirm. Regards the key I will try and pick up the key during visits in your area. If this isn’t possible I will have to charge £2.50 for key collection. This is to cover petrol costs.s What do I have to supply? You must supply plenty of litter, cat food, and treats and leave in plain view. I will take away all cat related rubbish in bags I supply. What happens about our house keys whilst in your care? Your keys will be locked away and will only have a reference number on, not your address or name. After the last visit the key will be returned as arranged. How can you reassure me you will not abuse our trust in you, regarding our cat/s and property? I am CRB checked to prove I have no criminal record. I also have Public Liability Insurance. I fully understand about being unsure of leaving your home and cats in the care of a stranger having used cat sitters myself. I hope that during the consultation visit I will alleviate any concerns you have. How secure will our house be? Your house will stay as secure as you leave it. I can alternate switching lights on and off, open and close curtains and I even drive an unmarked car so not to advertise that you are away from the property. What areas do you cover? I live in Huntington in Cannock. I cover most areas in Staffordshire. Please note that I do charge mileage for visits over a 5 mile radius of my home. What if we are going to be delayed getting home? Take my phone numbers with you, and call me as soon as you are aware. I will visit your home again as before. I leave a SAE for you to send a cheque to me for payment of these visits. Should I leave my cat flap open? This is a difficult question. Cats ideally should be locked inside during the night, for their safety. Cats Protection actually recommends this. Some owners are happy for their cat/s to be locked inside at all times while they are away. If you wish your cat to have outside access, I can’t guarantee their safety, or keep an eye on them as they may well be outside when I visit. If you wish the cat flap locked at night and reopened in the morning, this will of course require 2 visits. This is something we will discuss on our initial meeting. Do you care for any other animals? Although primarily a cat sitter, I will consider most requests. Please email me with your request and I will get back to you.